Terms and Conditions

Thank you for taking an interest in booking your photoshoot with Victoria Louise Photo Studio , please read these terms and conditions carefully. Should you decide to use my services, I will ask you to confirm notice of my terms and conditions in writing. I will be happy to answer any questions or concerns you may have in relation to these T&Cs at any time.

As referred to as photographer meaning Victoria Louise Fenix of Victoria Louise Photo Studio.

Photographs:

* No editing of Victoria Louise Photo Studio images is permitted; this includes filters from Instagram and other social media. Altering images in any way is strictly forbidden and action will be taken against anyone who breaks these terms.

* Downloading, printing and screenshots of any preview images are not permitted and strictly prohibited. This includes cropping out the signature watermark and uploading images onto your social media without prior agreement with the photographer, any client found doing this may be subject to prosecution.

* The entire copyright in the photographs is retained by Victoria Louise Fenix of Victoria Louise Photo Studio at all times. When you perchance digital images the photographer is giving the rights for only printing for your personal home use.

* Photographs taken during the course of the session will be at the discretion of the photographer, although every effort will be made to comply with the clients requirements.

* The photographer reserves the right to refuse to supply, or grant a reproduction license to a third party when requested to do so by the client. The right to use the pictures only within the clients home, no commercial use is authorized unless agreed upon by the photographer. 

* On agreement to processing your data, all your details are held confidentially, your data will not be made available to outside companies or individuals in compliance to GDPR. Should you wish to have your data removed from the database, please request in writing to retain your rights and read the privacy policy (below) for more information.

* The photographer takes pride in their business and commitment to privacy, so please be assured that no images will ever be passed to any third parties and will only ever be used by the photographer considerately and decently.

* Your images will be stored on a hard drive for approximately six years; you can come back to the photographer within that time to order any other prints or products. After six years of your photoshoot your images will be permanently deleted. If you wish for your gallery of images to be deleted once you have made your print order and not stored on the hard drive, please ask for this in writing and the photographer will gladly permanently delete your gallery on request.

Payments:

* A deposit payment must be paid prior to the photo shoot to secure your photoshoot date and time, this is a non-refundable retainer fee. The photographer will not double book you and the experience will be devoted to you as a client.

* Payment can be made online via PayPal, bacs, or make an appointment to visit the studio to have a consultation and pay in cash or on card.

* Payment plans are available; your images/products will be ordered once a deposit of £10 is placed. You will then receive your prints/products once you have fully completed your payment plan.

* Where extra expenses or time have occurred from the original brief from the client to the photographer, the client is to give the approval in writing and is liable for the additional costs occurred to the photographer.

* There is no min spend at Victoria Louise Photo Studio.

* Additional costs: All pricing is clearly outlined on the pricing documents. Should you wish for additional advanced editing on your photographs you will be charged accordingly for this. If you would like your images to be posted to you, there will be postal costs dependent on the size of the package; this will be discussed at time of ordering your prints/products. Travel costs may apply dependent on your location of your photoshoot, all information and pricing for this will be discussed with the client prior to the photoshoot. There should be no other additional or hidden costs, than outlined.

Studio policies:

* During mini photoshoots, if you arrive more than 5-10 minutes late to your session you will only have the remainder of the time to be photographed. “Mini shoot days” are held with photoshoots planned back to back, so please plan for your photoshoot and arrive on time, allow for traffic and parking.

* Children must be supervised at all times, the photographer cannot take responsibility for children that do not settle and refuse to co-operate to have their photo taken. 

* Any damages to the studio or equipment owned by the photographer made by the client must be paid by the client. 

* The client agrees that they are responsible for all parties involved within the agreed photoshoot with Victoria Louise Photo Studio. The client agrees to assume responsibility for any liability for any individual in their party. 

* Failure to attend your photoshoot: You will not receive a refund, or your deposit will not be returned to you.

Prints & Products:

* The sizes of prints and canvases within the price list are estimate only and may be over or under the quoted nominal size due to all products being individually hand-made and sourced by professional printing companies accessible only to professional photographers.

* Please be mindful that there is a crop ratio on images taken at high resolution when printing, so some images may be cropped off, all effort will be made to crop negative space or feet should this occur. Should a photograph not fit in a chosen print size, the nearest one will be chosen and the client will be notified of this.

* All photographs supplied by Victoria Louise Photo Studio are produced to the highest standards using the best quality materials and latest processing techniques. However, all photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Victoria Louise Photo Studio cannot accept any responsibility for this gradual image deterioration.

* All digital images are set to the format needed for the printing lab the photographer uses, in which the photographer cannot guarantee that when self-fulfilling your own prints from the digital images that they will be the same quality and color as they would be from the professional printing lab. This is due to the calibration and printing equipment used by different suppliers.

* Should digital files be lost, damaged or destroyed the photographer’s liability shall be limited to replacement of CD/USB only in the given year of the photoshoot, but shall not include a refund for any goods already supplied. The photographer must be notified either by your communication method or by email and confirm in writing within three working days of the client(s) being in receipt of their order in the case of error, shortage or damage as mistakes cannot be rectified after this period. Please back up your digital images.

* All services and/or goods are supplied at the current prices ruling at the time of supply, and are subject to change without prior notice, although all effort will be made to communicate with the client.

* Complaints: Any must be received in writing within seven days of the receipt of products purchased. This includes photographs, discs, albums, frames and any other special services that have been agreed.

*Change of Date: If you need to change the date of the photo services then any new date will be subject to the photographer's availability. The photographer shall use reasonable endeavors to arrange an alternative date for the photos services. Failure to arrive at your photo-shoot without prior notice results in forfeit of the photographer’s time and deposit paid. Please contact the photographer within 12 hours of your planned photoshoot should your child be ill to reschedule your photoshoot experience.

* Cancellations: In the event of Cancelation from the photographer due to circumstances that is beyond their control (Injury, accident, illness) all attempts will be made for another photographer to stand in (Events) or the photoshoot to be rescheduled. In the unlikely event of complete photography failure the client is liable for a full refund.

If you need to cancel your photoshoot due to illness or a family emergency, you may no less than 12 hours prior to your photoshoot. Having children of my own, I know that sometimes life is not linear and this is why my cancelation period is much shorter than the average 24 hours. Please note if you have not contacted me to cancel your photoshoot, you maybe refused to reschedule your appointment.

* Compliance: should your child refuse to participate in having their image taken and therefore very few images taken without happy pictures, no refund will be given, all effort will be made to offer a reshoot if necessary for full portrait shoots but is not granted for mini shoots.

The photographer reserves the right to amend these terms and conditions without prior notice.